Terms & Conditions for Flower Delivery in Wallington

Introduction

Welcome to our Terms & Conditions, specifically designed for customers using our online flower delivery service in Wallington and the surrounding areas. By placing orders for flower delivery via our website, you agree to these terms and conditions. Please read this document carefully to ensure you are fully aware of your rights and obligations when purchasing flowers through our Wallington flower delivery service.

Order Process

To ensure a seamless experience, we have outlined the process for placing an order with our Wallington flower delivery service as follows:

• Product Selection: Browse through our collection of fresh flowers and select the items you wish to purchase.
• Order Confirmation: Once your basket is complete, proceed to checkout. Here, you will be required to provide delivery details including the recipient's name, address (within Wallington or the surrounding areas), and contact information.
• Delivery Date: Please specify your desired delivery date. Whilst we strive to ensure deliveries on the dates requested, delivery times on the day cannot be guaranteed unless otherwise stated at the time of ordering.
• Final Review: Before submitting your order, you will have the opportunity to review all details and correct any errors.
• Order Placement: Upon placing your order, you will receive an order confirmation email containing your order summary and receipt of payment.
• Order Acceptance: Orders are deemed accepted only when we dispatch the goods. If, for any reason, we are unable to fulfil your order, we will inform you as soon as possible and provide a full refund where a payment has already been made.

We reserve the right to decline any order at our discretion. All orders are subject to acceptance and availability.

Payments

We accept payment for all flower delivery orders in Wallington via secure online methods. Accepted methods of payment will be shown during the checkout process. All transactions are processed in British Pounds Sterling (£ GBP).

Upon placing your order, the total cost—including any applicable delivery charges—will be displayed. Full payment is required at the time of order placement. Orders will not be processed or dispatched until payment has cleared in full.

We use secure payment gateways to protect your financial and personal information. We do not store any credit or debit card details on our systems after order completion. All payment processing complies with the highest standards of security and data protection.

Cancellations and Amendments

You have the right to cancel or amend your flower delivery order in Wallington or the surrounding areas, subject to the following provisions:

• Order Cancellation: If your order has not yet been prepared or dispatched, you may request a cancellation by contacting us. We will provide a full refund if cancellation is confirmed before the order progresses to preparation or dispatch.
• Late Cancellations: Orders cancelled after preparation or dispatch may not be eligible for a refund, particularly as flowers are a perishable and personalised product. In this event, we reserve the right to deduct some or all of the cost incurred.
• Order Amendments: Subject to product availability and the status of your order, we will attempt to accommodate reasonable amendments (such as a change of address within Wallington or changes to card messages), provided you contact us before the order is dispatched.

If you need to cancel or amend an order, please provide your order reference and as much notice as possible. Please note that requests relating to orders scheduled for delivery on Sundays, public holidays, or within short notice may not always be possible to fulfil.

Delivery Terms & Conditions

Our online flower delivery service covers Wallington and the surrounding areas as specified during the order process. When placing an order, please ensure the delivery address is accurate and complete. It is your responsibility to ensure someone is available to accept delivery at the address provided.

• Delivery Times: We aim to deliver flowers on your chosen day. However, specific delivery times cannot be guaranteed unless otherwise offered during the order process.
• Non-Deliveries: In the event that no one is present at the delivery address, our driver will, at their discretion, leave the flowers in a safe place, attempt delivery to a neighbour, or leave a calling card with further instructions for the recipient.
• Redelivery: Where redelivery is necessary due to inaccurate address details or recipient unavailability, additional charges may apply. We accept no liability for non-delivery due to incorrect or incomplete delivery information provided by the customer.

The risk in the goods passes to you upon delivery completion. Title to the goods passes only when full payment has been received.

Product Description & Substitution

All products are subject to availability. Trends, seasons, and supply chain conditions may occasionally require the substitution of certain flowers or packaging. In such cases, we aim to ensure that substitute items are of equal or greater quality and value. We strive to match products as close as possible to the images and descriptions on our website.

Where a particular flower, vase, or other product shown on our website is unavailable, we will contact you if the substitution is significant. Otherwise, we will proceed with delivery, confident that the item remains suitable for the original purpose.

Colours of flowers and packaging may vary due to monitor and device displays or inherent variation in natural products.

Refunds and Returns

As flowers and arrangements are perishable and often personalised, we do not ordinarily accept returns. However, customer satisfaction is paramount. If you are not satisfied with the condition or quality of your flower delivery in Wallington, you should contact us within 24 hours of receipt. Please provide photographs and your order reference to enable us to investigate your concerns promptly.

Refunds, replacements, or partial discounts will be issued at our discretion and in line with your statutory rights under the Consumer Rights Act 2015 and related legislation.

We are not obliged to accept the return of perishable goods except where required by law or in instances of proven product failure.

Liability

While we do our utmost to provide high-quality flower delivery services in Wallington and surrounding areas, our liability in connection with any products or services supplied is as follows:

• Our liability for losses suffered as a result of our negligence or breach of these terms is strictly limited to the purchase price of your order and any losses which are a foreseeable consequence of our breach.
• We are not responsible for indirect or consequential losses, including but not limited to loss of profits, opportunity, goodwill, or data, arising out of or in connection with your use of our flower delivery service in Wallington.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under English law.
• We do not accept liability where delay or failed delivery is the result of incorrect information, absence of the recipient, or other circumstances beyond our reasonable control (including but not limited to adverse weather or force majeure events).

Intellectual Property

All images, product descriptions, website content, and trademarks used in relation to our Wallington flower delivery service are the property of their respective owners. You may not reproduce, copy, or use such material without express written authorisation.

Privacy & Data Protection

We respect your privacy and process all personal data in accordance with current UK data protection legislation. Your information will only be used to fulfil orders, communicate with you regarding your transactions, and provide updates about our services if you have opted in. We do not share or sell your data to third parties except where required for order fulfilment or by law.

For more details regarding data handling and your rights, please refer to our Privacy Policy.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with our Wallington flower delivery service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these terms is found to be invalid or unenforceable by a court or other authority, the remaining provisions will remain in full force and effect.

We reserve the right to amend or update these terms and conditions at any time. Any such changes will be effective immediately upon posting on our website. Your continued use of our online flower delivery services in Wallington will indicate your acceptance of the current version of these terms.

These terms apply to all customers placing orders for flower delivery across Wallington and the neighbouring areas. Thank you for choosing our service for your floral needs.