Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Wallington
At Flower Delivery Wallington, we take great pride in delivering only the freshest flowers to your door. As a trusted local florist, we serve Wallington households and businesses with a commitment to quality and customer satisfaction. Every floral arrangement is hand-prepared on the day of delivery to ensure maximum freshness and longevity.
Damaged-on-Arrival Policy
We understand how important it is for your flowers to arrive looking vibrant and beautiful. If your order arrives damaged or not in the expected condition, rest assured that we will make it right. Please inspect your flowers upon receipt and let us know of any issues as soon as possible. Claims for damaged-on-arrival blooms must be made within 24 hours of delivery. To help us quickly resolve your concern, please provide clear photographs of the damaged flowers and their packaging.
Freshness Window
Our flowers are guaranteed fresh for a minimum of five days from delivery, provided they are cared for according to our guidelines. We select only the best flowers and use local suppliers whenever possible, meaning blooms often last even longer. If you notice significant wilting or loss of freshness within the guaranteed window, please contact us so we can investigate and assist you.
Refunds & Replacement Options
Your satisfaction is our priority. If you are not delighted with the condition or freshness of your flowers, we offer the following solutions:
- Replacement Arrangement: Receive a fresh bouquet at no additional cost if your order does not meet our freshness guarantee or arrives damaged.
- Full or Partial Refund: Depending on the issue, we may offer a full or partial refund to your original payment method.
Refunds and replacements are processed promptly once photographic evidence is received and the issue is verified. Please note, as flowers are perishable and customised, returns of the physical product are generally not required unless requested by our team.
How to Make a Complaint
We are here to listen and resolve any concerns you may have. If you wish to raise a complaint, please contact us within 48 hours of your delivery using our online contact form. Include your order details and, if applicable, photos of any issues. Our customer service team will acknowledge your complaint within one working day and strive to find a resolution within three working days. Your feedback helps us improve our service for the whole Wallington community.
Our Commitment to Wallington Households & Businesses
As your local Wallington florist, we work tirelessly to build trust and long-lasting relationships with our customers. Serving both local homes and businesses, we understand the importance of reliable service and the joy that fresh flowers bring. Thank you for choosing Flower Delivery Wallington — your satisfaction truly matters to us.
